Terms of Service

Using the service

These terms apply to any brand, distributor or user that signs up for or uses the platform, including the web dashboard, the salesman app and retailer reorder links.

The person who signs up on behalf of a brand confirms they are allowed to accept these terms for that brand.

Accounts and users

• Brand account: the brand is responsible for who it invites, the roles it assigns and keeping logins private.
• Salesmen: each salesman uses their own login. Shared logins make coverage and order reports unreliable and are not allowed.
• Distributors: distributor logins are created by the brand and see only data the brand assigns to them.

Free beat

A free beat gives one brand access to the Family Pack for one beat and one salesman for 30 days. No card is needed.

At the end of the free beat you can choose a pack size or stop. If you stop, your data stays available for export for 30 days and is then deleted.

Pack sizes and billing

• Pricing: packs are priced per active salesman per month, as shown on the Pack Sizes page or in your order form.
• Active salesman: a user who logs into the salesman app on the field during the billing month. Managers and distributor logins are not counted.
• Billing: monthly or annual, in advance. Annual plans are billed at the annual rate for the agreed number of salesmen.
• Changes: you can change pack size at any time. Changes take effect from the next billing cycle.
• Taxes: prices exclude applicable taxes, which are added to invoices.

Suggestions and schemes

Suggested order quantities, coverage suggestions, suggested primary orders and AI summaries are guidance only. Every order is confirmed by the salesman and the retailer, and the brand remains responsible for its commercial decisions.

Schemes, prices, discounts and credit limits are set by the brand. The platform applies them as configured. The brand is responsible for checking scheme rules before publishing them.

Your data

The brand owns its sales, outlet, distributor and product data. We use it only to provide and improve the service for that brand, as described in the Privacy Policy.

You can export your data at any time while your account is active.

Acceptable use

You agree not to:

• Misuse access: share logins, access another brand's data or try to bypass role permissions.
• Upload unlawful content: including data you have no right to use, or harmful files.
• Disrupt the service: including load testing, scraping or reverse engineering the apps without written permission.
• Track people unfairly: location features are for beat coverage during working hours only.

Availability and support

We work to keep the service available at all times and the salesman app is designed to keep working offline during network outages. Planned maintenance is scheduled outside common field hours where possible.

Support channels and response targets depend on your pack size.

Ending the service

You can cancel at the end of any billing cycle. We may suspend an account for unpaid invoices or for serious breach of these terms, after notice where possible.

After cancellation, data remains available for export for 60 days.

Liability

The service is provided to support field sales and distribution. We are not liable for lost sales, stock decisions or scheme costs that result from data entered by users or from suggestions accepted by users.

To the extent allowed by law, our total liability in any 12-month period is limited to the fees paid for the service in that period.

Changes to these terms

We may update these terms as the service changes. Account owners will be told by email before material changes take effect. Continuing to use the service after that means you accept the updated terms.