Privacy Policy
How the platform handles the data of brands, distributors, outlets and the people who sell on the field.
Who this policy covers
This policy applies to visitors of this website and to people who use the platform: brand users at head office, sales managers, salesmen using the mobile app, distributor staff and retailers who place orders through reorder links.
When a brand uses the platform, the brand decides what data is collected about its outlets, distributors and field team. We process that data on the brand's behalf and on its instructions.
Information we collect
- Account details: name, work email, role, brand name and login activity for each user.
- Sales data: orders, invoices, schemes, claims, collections, returns, stock and targets entered by users or imported by the brand.
- Outlet data: outlet names, owner contact details provided by the brand, addresses, map pins, class, channel and shelf photos.
- Field data: salesman check-ins, visit outcomes and device location during working hours set by the brand.
- Device data: app version, device model, operating system and crash logs, used to keep the app working offline and online.
- Website enquiries: details you send through the signup or contact forms, such as name, email, brand, field size and your message.
Salesman location
Location is recorded only during the working hours the brand configures, and only to confirm outlet check-ins and beat coverage. Outside those hours the app does not record location.
Salesmen can see when location is active from the app. Location history is visible only to the managers the brand authorises.
How we use information
- To run the service: sync orders, apply schemes, calculate stock, generate reports and deliver the mobile app.
- To make suggestions: suggested order quantities and AI summaries are generated from the brand's own data only.
- To support users: answer questions, fix issues and train field teams.
- To keep the service secure: detect misuse, prevent fraud and investigate incidents.
- To reply to enquiries: respond to signup and contact requests and send login details.
Brand data stays with the brand
Sales and outlet data belong to the brand that entered or imported it. It is never shared with, sold to or used to benefit another brand on the platform.
Suggested quantities and summaries for one brand are not trained on or influenced by another brand's data.
Retention and export
Brand data is kept while the brand's account is active. Brands can export orders, outlets, stock and reports at any time.
When an account closes, data is kept for 60 days so it can be exported, and is then deleted from active systems. Backups are cleared on their normal cycle.
Security
Data is encrypted in transit and at rest. Access is controlled by role and region, and every change to schemes, prices and permissions is logged.
Data saved on a salesman's phone for offline use is stored inside the app and removed when the user logs out.
Your choices and rights
You can ask to see, correct or delete personal information about you. If your data was provided by a brand, we will pass the request to that brand, as it controls the data.
You can stop receiving non-essential emails at any time using the link in the email or by writing to us through the contact page.
Changes and contact
If this policy changes in a way that affects how your data is used, we will tell account owners by email before the change applies.
Questions about privacy can be sent through the Head Office page.